ZEISS Services
ZEISS Services

Enabling you to focus on patient care.

ZEISS OPTIME

ZEISS services allow you to focus on doing what you do best:
offering first-rate patient care.

Contact us for more information about ZEISS OPTIME service plans

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If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

MyZEISS customer platform

Manage your ZEISS systems online.

MyZEISS is the customer platform that enables you to unlock the full potential of your ZEISS systems. Choose from a wide range of training videos, gather peer insights, and make use of a comprehensive set of support tools, so you can use your systems as effectively and efficiently as possible, while keeping downtime to a minimum.

My systems

Get an overview of all your ZEISS systems. Review basic data about your ZEISS systems, such as their location. Check many details online (e.g., installation date and contract status), and submit change requests directly via MyZEISS.

Available only for verified ZEISS customers.

Service requests

View all new, existing, and past service tickets. Create new online service requests and track the status of existing requests 24/7. Add further details, such as images and log files, to any ticket to help us diagnose problems and resolve issues more quickly.

Available only for verified ZEISS customers.

Software download portal

Access MyZEISS to download software files, such as installation packages or security updates, to ensure your ZEISS systems are up to date and keep waiting time to a minimum.

Separate registration and login is required.

Do you want to maximize your system usage?

Join MyZEISS today.

Introducing our all-in-one platform, personalized to your needs. With a vast library of articles from your Peers, comprehensive trainings and useful tools and features for your ZEISS devices.

Succeeding the smart way – ZEISS Smart Services

  • Connect your system and receive immediate remote support to reduce reaction times and increase system availability.
  • Our certified experts will consult you to find the right spare parts and enable quick troubleshooting.
  • Cyber security and safe connection according to international standards. (e.g., ISO / IEC 27001)

Contact us

Sales and product inquiry

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For more product information or making a sales request.
Please indicate your product interest and information requirement.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

Service inquiry

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For assistance or questions regarding your ZEISS product.
Please fill in this form and we will get back to you.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

General inquiry

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For general inquiries related to careers, press, company information.
Please provide details to your request.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.