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Specialist and clinician reviewing medical imaging in a hospital setting.

Enabling you to focus on patient care.

ZEISS OPTIME

With each interaction, whether in person or through digital tools, ZEISS wants to reach one goal: to enable customers to focus on patient care.

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Why Service?

Fully functional instruments and systems allow you to run your clinic or practice efficiently and are the backbone of the care you offer your patients.

And it’s the services supporting the instruments that enable you to focus on your patients. That’s where our OPTIME® service plan from ZEISS comes in. The preventive maintenance and high-quality repair services you get with OPTIME help ensure that your instruments work reliably, efficiently, and effectively.

OPTIME services offer far more than maintenance and repair of your instruments and systems as well as access to connected resources and training. All our services support you in managing your practice or clinic transparently by using thousands of datapoints along the service journey.

ZEISS OPTIME service plans

The three customized OPTIME service plans provide a safety net for your ZEISS systems – experienced, certified, and reliable. Our service helps you maintain the value and ROI of your ZEISS system. A serviced instrument provides the diagnostic accuracy and treatment precision that is the foundation of your reputation. And you can also choose from a variety of add-ons. We are committed to working closely with you to find the solution that best meets your requirements.

  • OPTIME complete

    If you have a mission-critical system environment (e.g. a phacoemulsification system as part of a cataract workflow), or a device that is crucial for the workflow and therefore impacts the entire facility, or if the uptime of a ZEISS system is critical, then choose OPTIME complete. It's a full-service package offering the highest uptime and fastest resolution times with no financial risk. Benefit from priority handling and enjoy peace of mind.

  • OPTIME advanced

    If you have a device in a mission-sensitive environment and it has a considerable impact on workflow, and any downtime would result in a major productivity loss, then opt for OPTIME advanced. It combines four advantages: No unplanned maintenance expenses; consistent system and service quality; high levels of uptime; high degree of flexibility, dependability and efficiency.

  • OPTIME prevent

    If your ZEISS system has a lower impact on workflow and you have a backup system, if it is a baseline technology product and if your institution is working with a lower budget, then OPTIME prevent is the right service plan for you. You can benefit from having no unplanned maintenance expenses, and regular safety and quality checks. The contract also ensures that the lifetime of the system is extended.

ZEISS services are renowned for high customer satisfaction

Customers globally rely on OPTIME® service plans from ZEISS. With decades of experience in supporting your clinical and practice needs, we enable you to focus on patient care through reliable uptime, optimized system performance, and connected cutting-edge technologies. The high Customer Satisfaction Score1 stands for our commitment to providing exceptional services and providing the support our customers need.

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Dr. Jacob Cheng, Director of Retina Services and Vitreoretinal Surgery, Eagle Eye Centre, Singapore

A partnership for patient wellbeing

Compassionate and personalized eye care is the top priority for Dr. Jacob Cheng and the staff at Eagle Eye Centre in Singapore. With prompt ZEISS support, the Centre avoids downtime that could delay surgery and compromise safety. Watch the video to learn why they believe ZEISS OPTIME service is fundamental to deliver high-quality patient care.

Running 14,000 surgeries per year at Om Parkash Eye Institute is only possible through continuous system uptime ensured by the ZEISS service team Watch how father and son from Dr. Om Parkash Eye Institute experience ZEISS OPTIME.

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Dr. Rohit Om Parkash, Clinic Director, Cataract & Refractive Surgeon, Om Parkash Eye Institute, India

The ZEISS service team is "a doorstep away"

The father-and-son team at Dr. Om Parkash Eye Institute in Punjab, India relies on continuous system uptime to run their high-volume ophthalmology practice. Prompt support from the ZEISS service team makes all the difference. Discover how a ZEISS OPTIME service plan is integral to their mission of delivering exceptional patient care.

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Prof. Guo Haike, Dean of Shanghai Heping Ophthalmological Hospital, China

Crucial service for high-volume eye care

At Shanghai Heping Eye Hospital, advanced ZEISS systems are integral to their work. With over 100,000 outpatient visits annually, maintaining optimal equipment performance is crucial. It’s why Professor Guo Haike and the team chose an OPTIME service plan. Fast response from the ZEISS service team for repairs and maintenance supports smooth processes, operational safety, and reliable results.

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