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ZEISS Repair Service

Our service for your lenses

Welcome to the ZEISS Repair Service. Please select the lens type:

To ensure that we can handle the repair of your lens in the best possible way, please observe the following instructions:

  • If your lens is in need of repair, please first consult the ZEISS dealer from whom you purchased it. Alternatively, you can contact our distributor in your country:
    ZEISS distributor contact details

  • You may also choose to carefully pack your lens and send it to one of the Zeiss Service addresses shown below along with a completed repair form. Please note that we can only accept requests accompanied by a correctly completed repair form.

    Before opening the Online Repair Form, make sure you have correctly chosen your country location at the top of the website:
      Online Repair Form

  • We will send you a cost estimate for the repairs required as soon as we have completed a close examination of your lens . Should the defect be a result of material failure or a manufacturing error, and is covered by the terms of your warranty, it will be remedied by replacing or repairing the defective parts. To validate warranty cover for your lens, please enclose proof of purchase (dated receipt), the original warranty card and, if applicable, the registration number of your extended warranty.
    (Certain regions may permit statutory warranty claims against your dealer that go beyond the terms stated in our manufacturer’s warranty. In such cases, please consult your dealer.)

  • We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.

 

ZEISS Service addresses near you:


Americas

Carl Zeiss SBE, LLC
Attn: Camera Lens Division, Service
One Zeiss Drive
Thornwood, NY 10594
USA

Europe & Rest of the world

Carl Zeiss AG
Camera Lens Division
Service und Vertriebszentrum
73447 Oberkochen
Germany


To ensure that we can handle the repair of your lens in the best possible way, please observe the following instructions:

  • If your lens is in need of repair, please first consult the ZEISS dealer from whom you purchased it. Alternatively, you can contact our distributor in your country:
    ZEISS distributor contact details

  • You may also choose to carefully pack your lens and send it to one of the Zeiss Service addresses shown below along with a completed repair form. Please note that we can only accept requests accompanied by a correctly completed repair form.

    Before opening the Online Repair Form, make sure you have correctly chosen your country location at the top of the website:
      Online Repair Form

  • We will send you a cost estimate for the repairs required as soon as we have completed a close examination of your lens . Should the defect be a result of material failure or a manufacturing error, and is covered by the terms of your warranty, it will be remedied by replacing or repairing the defective parts. To validate warranty cover for your lens, please enclose proof of purchase (dated receipt), the original warranty card and, if applicable, the registration number of your extended warranty.
    (Certain regions may permit statutory warranty claims against your dealer that go beyond the terms stated in our manufacturer’s warranty. In such cases, please consult your dealer.)

  • We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.

 

ZEISS Service addresses near you:


Americas

Carl Zeiss SBE, LLC
Attn: Camera Lens Division, Service
One Zeiss Drive
Thornwood, NY 10594
USA

Europe & Rest of the world

Carl Zeiss AG
Camera Lens Division
Service und Vertriebszentrum
73447 Oberkochen
Germany


ZEISS ZA-mount lenses for the Sony Alpha system, interchangeable AF-zoom lenses on Sony professional camcorders and non-removable ZEISS lenses installed in Sony compact still picture and video cameras are marketed exclusively by our partner, Sony. Service and support for these lenses is therefore provided by Sony. The addresses of authorised Sony repair services in your country can be found in the warranty documents provided with your lens or camera or on the Sony Service website for your country:

www.sony.com

Should you have any questions regarding repairs and warranty details for these lenses or cameras, please contact Sony Support directly. ZEISS is unfortunately unable to carry out repairs on these products..

ZEISS Lenses:

(Batis, Loxia, Touit)

To ensure that we can handle the repair of your lens in the best possible way, please observe the following instructions:

  • If your lens is in need of repair, please first consult the ZEISS dealer from whom you purchased it. Alternatively, you can contact our distributor in your country:
    ZEISS distributor contact details

  • You may also choose to carefully pack your lens and send it to one of the Zeiss Service addresses shown below along with a completed repair form. Please note that we can only accept requests accompanied by a correctly completed repair form.

    Before opening the Online Repair Form, make sure you have correctly chosen your country location at the top of the website:
      Online Repair Form

  • We will send you a cost estimate for the repairs required as soon as we have completed a close examination of your lens . Should the defect be a result of material failure or a manufacturing error, and is covered by the terms of your warranty, it will be remedied by replacing or repairing the defective parts. To validate warranty cover for your lens, please enclose proof of purchase (dated receipt), the original warranty card and, if applicable, the registration number of your extended warranty.
    (Certain regions may permit statutory warranty claims against your dealer that go beyond the terms stated in our manufacturer’s warranty. In such cases, please consult your dealer.)

  • We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.

 

ZEISS Service addresses near you:

Americas

Carl Zeiss SBE, LLC
Attn: Camera Lens Division, Service
One Zeiss Drive
Thornwood, NY 10594
USA

Europe & Rest of the world

Carl Zeiss AG
Camera Lens Division
Service und Vertriebszentrum
73447 Oberkochen
Germany

ZA Lenses (E-mount):


ZEISS ZA-mount lenses for the Sony Alpha system, interchangeable AF-zoom lenses on Sony professional camcorders and non-removable ZEISS lenses installed in Sony compact still picture and video cameras are marketed exclusively by our partner, Sony. Service and support for these lenses is therefore provided by Sony. The addresses of authorised Sony repair services in your country can be found in the warranty documents provided with your lens or camera or on the Sony Service website for your country:

www.sony.com

Should you have any questions regarding repairs and warranty details for these lenses or cameras, please contact Sony Support directly. ZEISS is unfortunately unable to carry out repairs on these products..

To ensure that we can handle the repair of your lens in the best possible way, please observe the following instructions:

  • If your lens is in need of repair, please first consult the ZEISS dealer from whom you purchased it. Alternatively, you can contact our distributor in your country:
    ZEISS distributor contact details

  • You may also choose to carefully pack your lens and send it to one of the Zeiss Service addresses shown below along with a completed repair form. Please note that we can only accept requests accompanied by a correctly completed repair form.

    Before opening the Online Repair Form, make sure you have correctly chosen your country location at the top of the website:
      Online Repair Form

  • We will send you a cost estimate for the repairs required as soon as we have completed a close examination of your lens . Should the defect be a result of material failure or a manufacturing error, and is covered by the terms of your warranty, it will be remedied by replacing or repairing the defective parts. To validate warranty cover for your lens, please enclose proof of purchase (dated receipt), the original warranty card and, if applicable, the registration number of your extended warranty.
    (Certain regions may permit statutory warranty claims against your dealer that go beyond the terms stated in our manufacturer’s warranty. In such cases, please consult your dealer.)

  • We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.

 

ZEISS Service addresses near you:


Americas

Carl Zeiss SBE, LLC
Attn: Camera Lens Division, Service
One Zeiss Drive
Thornwood, NY 10594
USA

Europe & Rest of the world

Carl Zeiss AG
Camera Lens Division
Service und Vertriebszentrum
73447 Oberkochen
Germany

To ensure that we can handle the repair of your lens in the best possible way, please observe the following instructions:

  • If your lens is in need of repair, please first consult the ZEISS dealer from whom you purchased it. Alternatively, you can contact our distributor in your country:
    ZEISS distributor contact details

  • You may also choose to carefully pack your lens and send it to one of the Zeiss Service addresses shown below along with a completed repair form. Please note that we can only accept requests accompanied by a correctly completed repair form.

    Before opening the Online Repair Form, make sure you have correctly chosen your country location at the top of the website:
      Online Repair Form

  • We will send you a cost estimate for the repairs required as soon as we have completed a close examination of your lens . Should the defect be a result of material failure or a manufacturing error, and is covered by the terms of your warranty, it will be remedied by replacing or repairing the defective parts. To validate warranty cover for your lens, please enclose proof of purchase (dated receipt), the original warranty card and, if applicable, the registration number of your extended warranty.
    (Certain regions may permit statutory warranty claims against your dealer that go beyond the terms stated in our manufacturer’s warranty. In such cases, please consult your dealer.)

  • We charge a fixed rate of 35 euros incl. VAT and plus freight charge for the effort of quotation in case of refusal. After sending out quotation our obligation of custody ends after 2 weeks. In case of not receiving either confirmation nor refusal of quotation within this period of time we are obliged to send the unrepaired product back and charge all upcoming cost.

 

ZEISS Service addresses near you:


Americas

Carl Zeiss SBE, LLC
Attn: Camera Lens Division, Service
One Zeiss Drive
Thornwood, NY 10594
USA

Europe & Rest of the world

Carl Zeiss AG
Camera Lens Division
Service und Vertriebszentrum
73447 Oberkochen
Germany


Legacy lenses and cameras (e.g. Hasselblad, Contax/Yashica, Rollei, Carl Zeiss Jena, Zeiss Ikon AG Stuttgart…) can unfortunately no longer be repaired by ZEISS.

Some independent specialist workshops offer maintenance and repair services for these products. On request, we would be pleased to send you a list of several workshops in Germany and the USA who may be still able to repair your lens or camera (please take advantage of our contact form). Please understand that we have no influence on either the quality of any repairs carried out or the pricing policies of independent workshops. It is also quite possible that the repair of such legacy equipment may no longer be possible due to the lack of replacement parts.

It is also possible that your photographic equipment dealer may be able to recommend service workshops in your region or country for the repair of your legacy equipment.

 

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